Frequently Asked Questions

So how does this work?

1. You schedule an appointment because you have bike(s) that need love.

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2. I come to you and make your bike run great again in my shop van. Only requirement is you point to where your bike is. I will even get it off the wall for you.

3. I leave and you go ride.

So you need me to make space in my garage to work?

No, I have a large van that I can comfortably work in. You only need to get me access to your bike.

Where is your service area?

The Rochester area, but Kasson/Mantorville represents the Western edge, Stewartville the Southern, Oronoco the Northern, and Chester the Eastern. I can travel farther for larger service calls. The minimum service charge is larger for Kassona and Stewartville to help account for the added drive time.

Can you come out to my work?

Yes I can. In fact, many companies have health service programs and may be interested in hiring me to come work on employee’s bikes as a benefit to them. I would love to park my van at your company for the day!

So you charge a lot more, right?

No, you’ll find my tune up pricing in line with local bike shops, just without the headaches of hauling your bikes (twice) and waiting potentially weeks for completion. When factoring in the time and effort of hauling your bikes to and from the shop, I save you money.

What bikes do you work on?

Short answer, all of them. Long answer, road, mountain, city, bike path, adult, kids, triathlon, recumbent, tandem, etc. I do work on electric assist bikes, but very limited work on electronics involved. I have helped get things like strollers and golf caddies get going as well. I will not touch anything that takes gasoline or oil.

I ran into an emergency and need my bike fixed now. Can you help?

I want your business and will do what I can. Feel free to contact me.

Are you that Iditarod guy?

Yeah, I am. Yes, THE Iditarod trail in Alaska. No, not on a dogsled, just on my bike. It is amazingly remote and there was minimal support. I can tell you more when I come work on your bike.

Customers rave about our service

Devin C.
December 20, 2023
Justin C.
November 20, 2023
My Bike Guy Charly has absolutely been wonderful setting me up with my new bike. He took the time...
Ken L.
October 20, 2023
Great mechanic that makes house calls- convenient
Dale H.
August 20, 2023
Top notch service! Thanks Charlie!
Timothy L.
April 26, 2023
Great service!! Fixed shifting issues and tuned up my bike. Thanks!
Heidi T.
April 27, 2022
He came over today fixed our daughters two bikes that needed brake work and new tubes, done in 20...
James C.
January 2, 2022
My Bike Guy is fantastic! Charly has taken very good care of me in my bike needs. Knowledgeable, ...
Gen H.
October 6, 2021
Great service, super convenient and soooo knowledgeable!

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